FAQ

 

1. Can I meet you first?

Yes, we will arrange to meet at your home for a free initial consultation with you and your pet(s), without obligation. We will explain our service, show you our insurance details and testimonials. Then if you’re happy to proceed, you will then complete all the necessary documentation and sign a service agreement. If you want to use us on a more regular basis, you will only ever have to fill in paperwork once.

2. How much do you charge?

Please refer to our tariff tab/section for a full breakdown of costs, if you are unsure please do call or email.

3. What areas do you cover?

We provide dog walking and pet sitting services in St Helens and the surrounding areas, please send us an email or phone to check.

4. Are you fully insured?

Yes, we hold full public liability insurance.

5. How often will you walk my dog?

We can walk your dog as often as you wish – anything from one walk a week up to two walks a day, seven days a week. We provide services 365 days a year – however costs for all pet services delivered on Christmas Eve, Christmas Day, Boxing Day, Hogmanay, New Year’s Day & 2nd January double rates apply. All other public & bank holiday visits throughout the year, including Easter Friday and weekends. Mornings before 9am and evenings after 6pm, attract an extra charge of £5 per visit or walk.

6. Do you allow dogs off the lead?

Yes, with your written consent and only in safe areas away from roads. We also need to be confident that they will return when called. If you are concerned about your dog’s ability to obey a recall we will keep them on a lead.

7. How long does each walk last?

Each walk lasts for a 90 minutes depending on whether it’s an individual or group. You can have one walk or two walks a day (although this can be increased if you so wish).

8. Will you walk my dog in all weathers?

Yes, regular exercise is vital for your dog’s wellbeing. For this reason we walk in all weathers, so you can be confident that your dog won’t miss its walk – rain, hail or shine (the only exception being extreme weather conditions which may present a risk to the safety of your dog).

9. Does my pet need to be fully vaccinated and vet registered?

Yes, we are only able to take on pets that are vet registered. We will record your vet’s details on our veterinary release form and ask you to leave an emergency contact number in the unlikely event there’s a medical problem. We also require all vaccinations to be up to date.

10. My dog doesn’t always get on with other dogs. Does this mean you are unable to walk them?

No, if your dog is uncomfortable around other dogs, we offer a solo dog walking service, where we will take your dog for a 30 minute walk alone (or longer, if needed).

11. Are you able to administer my animal’s medication?

Yes, whether they are diabetic or arthritic, we have lots of experience in how to administer medicine to your pet, either via injection or orally and the frequency and how it is to be administered. This also needs to be provided in writing, signed and dated.

12. Are you familiar with the laws concerning dogs?

Yes, having gained a qualification in Dog Walking & Pet Sitting (NARPS), we have a good knowledge of the law and also familiar with the Animal Health & Welfare Act (England & Wales) 2006.

13. Does my dog need to wear a collar and tag?

Yes, The Control of Dog’s Order 1992 requires that a dog wears a collar and tag, or disc showing the name and address of the owner. However we recommend getting your dog micro-chipped, at a cost of around £20-30 from your vet or sometimes even free at certain veterinarians.

14. How many dogs do you walk at a time?

We walk a maximum of four dogs on each walk with two people. This ensures they have our full attention and remain safe. If you would prefer your dog walked on its own we also offer solo/individual walks.

15. How will you transport my dog?

We feel that dogs would be distressed at being placed in a crate in the back of a noisy van with several other dogs, so we would not do this to one of our client’s dogs. If we are going out, your dog will be safely transported in our car using one of our various sized dog harnesses. This gives your dog the chance to lay down or look out the window comfortably and watch the world go by.

16. What happens in the event of an emergency with my pet while I’m away?

In the unlikely event of an emergency we will inform you immediately. Or if we are unable to get in touch with you, we will then proceed to reach whomever you have allocated as an emergency contact. If your pet requires veterinary attention, we will transport it to your allocated vet or the nearest veterinary surgery, depending on the degree of urgency. We are fully trained in Pet First Aid, via our NARPS accredited dog walking and pet sitting course. We also carry our first aid box on our walks and also have a backup kit in our vehicle.